Customer Experience Advisor Member |
Dawn StrelowActive Term: 12/2024 - 12/2025
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Areas of Expertise
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Associate Director, Client Engagement, Patient ConsentIQVIADawn is an accomplished healthcare leader with extensive experience in patient and customer engagement, strategic planning, and cross-functional collaboration. She has proven success in enhancing patient satisfaction and user experience through data-driven strategies and innovative approaches. In roles such as Associate Director of Client Engagement at IQVIA Technologies and Client Account Manager at Ashfield Healthcare, demonstrated expertise in securing multimillion-dollar contracts, boosting site utilization, and significantly improving Net Promoter Scores (NPS). Dawn is adept at transforming business requirements into strategic action plans, leading comprehensive training programs, and optimizing technology to enhance customer experience and decision-making.
As a Registered Nurse and Clinical Nurse Educator, Dawn delivered exceptional patient-centered care and streamlined clinic operations, leading to improved customer satisfaction. She holds an MBA in Organizational Development and an MSN in Administration from the University of Texas at Tyler, along with a BSN from the University of Nebraska Medical Center. Recognized for leadership, change management, and effective communication skills, Dawn excels in aligning strategic goals with patient care and customer experience models to achieve and exceed objectives. |