Customer Experience Advisor Member

Jon Hardy

Active Term: 09/2024 - 09/2025

Areas of Expertise

• Your Customer Experience Strategy
  
• Your Customers, Their Experience Journey
  
• Customer First Culture
  
• Principles of Customer ​Relationship Building
  
• Customer Experience in your Organization-Navigating Politics of Change

Global Head Account Management, Biologics

Lonza

Global Head of Account Management, Biologics
EXECUTIVE SUMMARY
Joined Lonza (formerly Celltech) in 1996 and currently serves as Global Head of Account Management of the Biologics Division. An accomplished pharmaceutical executive with significant experience in commercial functions and leading Sales teams on a global basis. His career has spanned significantly in not only Commercial roles, but Operational leadership in the CDMO marketplace during the 28+ years within the Lonza organization.

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