Customer Experience Advisor Member

Mario Rinaldi

Active Term: 03/2025 - 02/2026

Areas of Expertise

• Your Customer Experience Strategy
  
• Your Customers, Their Experience Journey
  
• Customer-Focused Innovation
  
• Customer Experience in your Organization-Navigating Politics of Change

Service Manager

TeamCraft Roofing Inc

I am currently the Service Manager at Teamcraft Roofing LLC, a commercial and industrial roofing contractor. Based in Oklahoma City, my branch serves Oklahoma, Kansas, Southern Missouri, Northern Texas, and Arkansas.

With over 10 years of experience in the roofing service industry, as well as a background in technical support at IBM and running my own general contracting business for 12 years, I bring a diverse range of customer service skills.

I’ve had the opportunity to work on roofing projects for major organizations, including the University of Miami, Nova University, Disney, Lockheed Martin, and Raytheon, among others.

I believe every customer has unique needs and expectations. Identifying those needs, developing tailored plans, and maintaining clear communication have been key to my success, and I look forward to helping others achieve similar outcomes.

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